We accept the following payment methods at checkout:
- American Express
- Diners Club
- Discover
- JCB
- Visa Electron
- Maestro
- Mastercard
- Visa
Checkout & Order Process
Payment must be completed fully at checkout before your order enters our processing queue. Once you submit your order, our system will validate your payment details. We will not begin preparing your shipment until payment is successfully authorized.
Payment Security
All card transactions are processed through PCI-DSS compliant secure payment gateways. We do not store your full credit card details on our servers. Your payment data is encrypted during transmission to protect your sensitive financial information.
Order Confirmation
Once payment is approved, an automated order confirmation email will be sent to the email address you provided at checkout. This email contains your order number, item list, billing and shipping address, and total amount charged. Please keep this email for reference. If you do not receive it within 15 minutes, check your spam folder or contact our support team.
Common Payment Issues
- Declined card: This may be caused by insufficient funds, expired card limits, address mismatch, or anti-fraud rules from your bank. Please verify your billing address matches your card statement, or contact your card issuer.
- Duplicate pending charge: Some banks place temporary authorization holds. If your order fails, the pending hold will usually drop off automatically within 3–7 business days depending on your bank.
- Charged but no order confirmation: Contact us immediately with your transaction ID so we can trace the payment.
Contact
Store Name: Ms Anne's
Address: 2635 W Manchester Blvd, Inglewood, CA 90305, United States
Phone: (310)738-9528
Email: info@msannes.com
Opening Hours: (Eastern Time) Monday - Sunday: 11 AM–8 PM
Response Time: We respond within 24 hours.