Refunds & Returns Policy

1. Eligible Return Scenarios

We accept returns and exchanges for items that arrive damaged, defective, incorrect, or if the dress does not fit as expected.

2. Return Conditions & Non-Returnable Items

Returned dresses must be unworn, unwashed, unaltered, with all original tags attached and in resalable condition. Items stained, damaged by customer use, altered, washed, or missing tags are not eligible for return or exchange.

3. Return Window

You must submit a return or exchange request within 30 calendar days from the date of delivery. Requests after the 30-day window will not be approved.

4. Return Process

Email us to submit a return request with your order number and photos of the item.
Wait for our team to approve your return and provide return instructions.
Ship the item back to our address:

Ms Anne's, 2635 W Manchester Blvd, Inglewood, CA 90305, United States

Include your order number inside the return package.

5. Exchange Process

Submit your exchange request within 30 days of delivery.
Confirm the new size, color or style you want, subject to stock availability.
Send the original eligible dress back to our return address.
Once we receive and inspect the returned item, we will ship your replacement item.

6. Refund Process

Once we receive and inspect your returned merchandise, we will review and approve your refund within 3 business days. Refunds will be issued back to your original payment method. The funds may take 3 business days to reflect in your account, depending on your card issuer’s processing speed.

7. Return Shipping Cost Responsibility

If the item is defective, damaged, wrong, or misrepresented on our listing: we cover the return shipping cost.
If you return because of size preference, style preference, or you changed your mind: you are responsible for return shipping charges.

We do not provide prepaid return labels automatically for customer-preference returns.

8. Order Cancellation

Orders can be cancelled for a full refund only before shipment. Once shipped, you cannot cancel; you must follow this return policy after receiving the package.